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Practice Policies
Office Hours:
Our office hours are Monday through Friday, 8:30 a.m. until
5:00 p.m. If you feel you have an emergency before or after office hours,
please call 911 or go to the nearest emergency room. Dr. Cook is on staff
at both Athens Regional Medical Center and St. Mary's Hospital.
Appointment Policy:
Appointments are preferred, so please call in advance
to schedule a time for your visit. If you must cancel or change your
appointment, we ask that you call at least 24 hours in advance. If this is
not possible, please call as soon as you can so your time can be given to
another patient. If you think you might be late for your appointment,
please call to let us know. If you are more than twenty minutes late, and
have not called, you will be asked to reschedule. We realize that your time
is valuable and we will do our best to stay on schedule. At times, the
physician may be required to attend to an emergency during the time of your
scheduled visit. You will be informed of any delays, and we would
appreciate your understanding should this situation arise.
Prescription Refills:
Please call for refills on your medications at least one week prior to
running out. This will allow time for the physician to review your records
and for staff to acquire a preauthorization if needed. Antibiotics will not
be called in without being seen by the physician. Narcotics will not be
refilled, nor will they be prescribed without being seen by the doctor. No
prescriptions will be refilled after 4 p.m. Monday - Thursday, or afternoon
on Friday. We suggest you check your medications prior to any vacations,
holidays, and weekends to assure an ample supply during these times.
Please bring all prescription bottles with you to each visit. This gives
the doctor a chance to review doses and instructions for use with you. This
is especially important if you are under the care of more than one
physician.
Hospital Admissions:
Dr. Cook holds privileges at both Athens Regional Medical Center and St.
Mary¹s Hospital. Should your insurance require you to be admitted to
another hospital, arrangements will be made within that network.
Confidentiality:
Your personal and medical information is strictly confidential. No
information regarding your condition or medical treatment will be given to
anyone without your written or verbal permission. This includes spouses,
friends, relatives, or employers, except when required by law.
If there are ever any changes in your address, phone number, employment, or
marital status, it is important that we be notified.
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